Frequently Asked Questions
Orders & Purchases
How do I place an order?
Browse our collections, select your items, and proceed through our secure checkout process. You’ll receive an order confirmation email once your purchase is complete.
Can I modify or cancel my order?
Please contact us immediately through statelystitches.com if you need to change your order. We can only modify orders that haven’t yet been processed for shipping.
Where is my order confirmation?
Check your spam or junk folder. If you can’t find it, log into your account on statelystitches.com to check your order status.
Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All payments are processed securely.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all your personal and payment information.
Do you offer price adjustments?
We honor price adjustments for 7 days from your purchase date if an item goes on sale. Contact Customer Service with your order information.
Shipping
What are your shipping options and costs?
We offer standard (5-7 business days, $7.95 or free on orders over $100), express (2-3 business days, $19.95), and overnight shipping (next business day, $29.95).
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also track your order through your account on statelystitches.com.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping costs are calculated at checkout.
Returns & Exchanges
What is your return policy?
We accept returns within 60 days of purchase. Items must be unworn, unwashed, and have original tags attached.
How do I return an item?
Start your return through our online portal at statelystitches.com. You’ll need your order number and email address to begin the process.
When will I receive my refund?
Refunds are processed to your original payment method within 7-10 business days after we receive your return.
Products & Sizing
How do I choose the right size?
Each product page includes detailed size charts with measurements. We recommend comparing your measurements to our charts for the best fit.
Are your colors accurate?
We strive to represent colors accurately, but monitor settings may vary. If color is crucial, please contact us for additional photos.
How should I care for my items?
Care instructions are provided on each garment’s label. Most items require gentle washing and should be laid flat to dry.
Account & Technical
How do I create an account?
Click “Create Account” during checkout or in the website header. You’ll be able to track orders and save favorites.
I forgot my password. How can I reset it?
Click “Forgot Password” on the sign-in page and follow the instructions sent to your email.
How do I update my account information?
Log into your account and navigate to “Account Settings” to update your personal information.
Other Questions
Do you have physical stores?
We are primarily an online retailer. Please visit statelystitches.com for information about pop-up events and trunk shows.
How do I contact customer service?
Visit our Contact Us page at statelystitches.com. Our team typically responds within 24 hours during business days.
Do you offer gift cards?
Yes! Digital gift cards are available in any amount and never expire. They’re delivered via email immediately after purchase.
For additional questions not covered here, please visit our full Help Center at statelystitches.com. Our customer service team is always happy to assist you!